Shipping policy
Order Processing
At The Cozy Club, we aim to process and dispatch all orders as quickly as possible.
Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
UK Shipping
We currently ship throughout the United Kingdom.
Estimated delivery times:
- Standard Delivery: 2–5 business days
- Express Delivery (if available): 1–2 business days
Delivery times are estimates and may vary during busy periods, public holidays, or due to circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before payment is completed.
International Shipping
International shipping may be available to selected destinations. Delivery times and shipping costs vary depending on location.
Customers are responsible for any customs duties, taxes, or import fees that may apply.
Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to courier services, weather conditions, or other unforeseen circumstances.
The Cozy Club is not responsible for delays once an order has been handed to the delivery carrier.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order.
The Cozy Club cannot be held responsible for orders delivered to an incorrectly provided address.